Mobile / Slots
These terms set out what you agree to when you open and use a good11com account — covering how your account works, what transactions are permitted, and what happens if something needs to be resolved. Access and eligibility depend on your local law and the eligible regions we serve.
These terms apply to every interaction you have with good11com — from the moment you register an account through to any withdrawal you make via Nagad or Upay. They cover account creation, identity verification, wallet funding, game participation, and how we handle disputes. We update these terms when our services change; the version shown here is the one currently in effect. If you continue using your account after an update, that counts as acceptance of the revised terms. Certain activities — including deposits and withdrawals through local payment rails like Nagad and Upay — are subject to the transaction limits and verification steps shown inside your account dashboard after login. We do not override local law: if a particular feature or game category is restricted in your region, these terms do not grant access to it. Where a conflict exists between these terms and any jurisdiction-specific rule that applies to you, the stricter rule applies. Questions about a specific clause can be directed to our support team through the contact paths listed on this page.
Nagad deposits and withdrawals follow the limits and verification steps shown in your account wallet section.
Upay transactions are processed subject to the same account verification requirements as other supported payment rails.
bKash deposit steps and any applicable limits are displayed inside your account dashboard at the time of the transaction.
Account access depends on your local law and the eligible regions we serve. These terms do not override jurisdiction-specific restrictions.
Not every interaction with good11com falls under the same set of rules. Understanding what this policy covers — and what it does not — helps you know where to look when a question comes up.
Creating, verifying, suspending or closing your account is fully covered. Eligibility conditions and identity checks are part of this policy.
Deposits and withdrawals through supported payment rails — including Nagad and Upay — are governed by these terms and the limits shown in your account.
Game availability, lobby organisation and studio content from providers like Habanero, CQ9 and PG Soft are covered in so far as they relate to your account activity.
Payment processors, mobile wallet operators and network providers operate under their own terms. We are not responsible for their policies or service interruptions.
You have several practical options for managing your account and the information attached to it. Your transaction history — including every Nagad and Upay movement — is available in the wallet section of your account dashboard after login. If any detail on your account appears incorrect, you can update it through the account settings page; some changes, such as a registered mobile number, may require identity re-verification before they take effect. If you believe a transaction has been processed incorrectly, raise it with our support team within the timeframe stated in the dispute section of your account. We aim to acknowledge every query and work through it with you. You can also request that your account be closed at any time by contacting support directly.
Your full transaction history is visible in the wallet section of your account dashboard — no request needed.
Update personal details through account settings; changes to registered contact information may require re-verification.
Flag a transaction concern to our support team within the period shown in your account's dispute section.
Contact support directly to close your account. Any remaining wallet balance will be handled per the withdrawal terms in your account.
If a clause in these terms raises a question, or if you need to act on one of your account rights, these are the ways to get in touch with us.
Open the chat widget from any page inside your account for the quickest response on terms and account questions.
Send a detailed query to our support address — found in your account's help section — for written confirmation of any terms-related matter.
The help section inside your account covers common terms questions, wallet limits and the steps for raising a dispute.
We keep your account data only for as long as it is needed to operate your account and meet any applicable legal retention requirements. Account security relies on the login credentials you set; we recommend keeping your password unique to good11com and not sharing it. Cookies are used to keep your session active and to remember your lobby preferences — you can manage cookie settings through your browser. If you want to request a change to how your data is handled, or if you have a question about retention, contact our support team through the paths listed on this page.
We hold account and transaction data for the period required to operate your account and meet applicable legal obligations. Retention periods are not extended beyond that.
Your account is protected by the credentials you set at registration. Keep your login details private; we will never ask for your password through chat or email.
Session and preference cookies keep your lobby experience consistent across visits. Manage or clear them through your browser settings at any time.
To request a correction, deletion or change to how your data is handled, contact support with your account details and the specific request.
These are the questions we hear most often about how our terms work in practice.
Yes. All wallet activity — including deposits and withdrawals through Nagad and Upay — is covered by these terms. The specific limits and verification steps for each payment rail are shown inside your account dashboard at the time of the transaction.
We post the updated version here and note the effective date. If you continue using your account after an update takes effect, that is treated as acceptance of the revised terms. We recommend checking this page periodically if you want to stay current.
Access depends on your local law and the eligible regions we serve. These terms do not override jurisdiction-specific restrictions. If a feature or game category is unavailable in your region, these terms do not grant access to it.
Raise it with our support team within the timeframe shown in the dispute section of your account. Include your account details and the transaction reference. We will acknowledge the query and work through it with you.
Your complete wallet history — every deposit and withdrawal, including Nagad and Upay movements — is available in the wallet section of your account dashboard after login. No separate request is needed to access it.
Contact our support team directly through live chat or the email address in your account's help section. Any remaining wallet balance will be handled according to the withdrawal terms shown in your account at the time of the request.