When you open an account with good11com, we collect only the information needed to run your account, process transactions through Nagad or Upay, and keep your access secure. This policy explains exactly what we hold, how we use it, and the choices available to you — access and eligibility depend on your local law and the eligible regions we serve.
Account data handled with care
Nagad and Upay transaction records
Your right to review and correct
Contact us to raise any question
POLICY SCOPE STATEMENT
How good11com Handles Your Personal Data
We collect information in two ways: data you provide directly when creating your account (name, contact details, preferred payment method) and data generated automatically when you browse the lobby or use wallet features. When you add Nagad or Upay as a payment channel, the transaction reference is recorded in your account wallet history — we do not store full mobile wallet credentials on our servers. The data we hold is used to verify your identity, process deposits and withdrawals, deliver account support, and keep the platform running securely. We do not sell your personal information to third parties, and we do not share it with advertisers. Limited sharing with service providers who help us operate the platform is covered by data-processing agreements that bind those providers to the same handling standards. Cookies and similar tools are used to remember your session state, so the lobby reopens where you left it. You can adjust cookie preferences through your browser settings. Retention periods depend on the type of record: active account data is kept while your account remains open; transaction logs are retained as required by applicable rules in your jurisdiction. If you are unsure whether access is permitted under your local law, check the eligibility conditions shown during account registration.
Nagad transaction log
Each Nagad deposit or withdrawal generates a reference stored in your account wallet history. We hold this record for the retention period required under applicable rules.
Upay payment reference
Upay transfers are linked to your account by transaction reference only. Your full Upay credentials are never stored on good11com servers.
Account identity data
Name, contact details and verification documents are held only for as long as your account is active or as required by the jurisdiction rules that apply to your region.
Session and cookie data
Browser session data keeps your lobby state between visits. Adjust cookie settings in your browser at any time; some features may behave differently if session cookies are disabled.
INSIDE VS OUTSIDE
What Falls Inside and Outside This Policy
This policy covers the data good11com collects and controls directly — your account registration details, wallet transaction references and session activity on this platform. It does not extend to services operated independently by payment providers like Nagad or Upay, or to any third-party sites you may reach through an external link. Understanding the boundary helps you know who to contact when a question arises about a specific part of your experience.
Account access data
Login history, device session records and account settings changes are covered by this policy. You can request a summary of this data through the account support channel.
Wallet transactions
Deposit and withdrawal references tied to your good11com account are within this policy's scope. The internal records of Nagad or Upay are governed by their own separate policies.
Platform content
Game activity logs generated while you browse the lobby — such as rounds played and bet history — are account records held under this policy and available for your review on request.
Third-party services
Payment processors, identity verification services and any external link destination operate under their own privacy terms. good11com does not control or take responsibility for those external data practices.
YOUR ACCOUNT CHOICES
Practical Steps Available to You Under This Policy
You have clear options when it comes to the data we hold on your account. The account dashboard shows your registered details, and you can correct basic contact information directly from the settings section after login. If you need a copy of the transaction records linked to your Nagad or Upay payments, raise the request through our support channel and we will retrieve the records held against your account ID. If you believe any detail we hold is inaccurate, you can flag it by contacting support with your account reference. For more involved requests — such as asking us to delete records that are no longer needed — the process begins with a written request to our policy contact address. We aim to acknowledge each request and explain the next step clearly. Eligibility for certain data actions may depend on applicable rules in your jurisdiction, and we will tell you if a particular request cannot be completed in your region.
Review your records
Log in and open the account dashboard to see your registered details and wallet history. Transaction references for Nagad and Upay payments are listed there.
Correct account details
Update contact information directly in account settings. For identity document corrections, contact support with your account reference and the updated information.
Raise a data question
Send your question to our policy support channel with your account ID. We will confirm what data we hold and explain how it is being used.
Request data removal
Write to our policy contact address to request deletion of records no longer required. Applicable jurisdiction rules may affect what can be removed and when.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how your data is handled, the fastest route is through the account support channel — open it after login and reference your account ID so we can pull the right records. For formal written requests about data access, correction or removal, use the policy contact address listed below. We treat every privacy request as a separate ticket and respond in the order received.
Account support channel
Open the support section after login and describe your data question. Include your account ID so the team can locate your records without delay.
Policy contact address
For formal written requests — data access, correction or deletion — send your request to our policy contact address. We confirm receipt and describe the next step.
Account dashboard review
Before contacting support, check the account dashboard: wallet history, registered details and session records are visible there for your own review at any time.
DATA HANDLING STANDARDS
How We Manage Data, Cookies and Account Security
Account security at good11com relies on session authentication: each login creates a session token tied to your device, and that token expires when you log out or when the session times out. We do not rely on a single layer — account access controls, data-at-rest protection and transport-layer encryption work together to protect what we hold. If you notice activity on your account you did not authorise, use the account support channel immediately so we can review the session log.
Session and cookie handling
Login sessions are managed through short-lived tokens. Cookies support your lobby state between pages. You can clear cookies at any time through your browser; this ends your active session and requires a fresh login.
Data retention practice
Active account data is kept while your account remains open. Transaction logs for Nagad and Upay payments are retained for the period required by the rules applicable to your region.
Who can access your data
Access to your account records is limited to the team members and service providers who need it to operate your account. All service providers handling your data are bound by contractual handling standards.
Requesting policy changes
If you want to update how we use your data or request changes to your stored records, contact us through the policy address. We explain what is possible under the rules applicable to your jurisdiction.
PRIVACY POLICY FAQ
Questions About Your Data and This Policy
These are the questions we hear most often about how good11com handles account data. If your question is not answered here, use the account support channel after login and reference your account ID.
What personal data does good11com collect when I open an account?
We collect the details you enter during registration — name, contact information and preferred payment method. Once your account is active, we also record session activity, lobby usage and wallet transaction references for Nagad and Upay payments linked to your account.
Does good11com share my data with other companies?
We do not sell your data. We share limited information only with service providers who help us run the platform, and those providers are bound by data-handling agreements. We do not share your data with advertisers or unrelated third parties.
How can I see the data you hold about my account?
Log in and open the account dashboard — your registered details, wallet history and transaction references are visible there. For a fuller record, contact our support channel with your account ID and we will retrieve the relevant data held against your account.
Can I ask you to correct or delete my data?
Yes. Correct basic contact details directly in account settings after login. For identity document updates or deletion requests, contact the policy support address with your account reference. What can be removed may depend on the applicable rules in your jurisdiction.
How long do you keep my Nagad and Upay transaction records?
Transaction references for Nagad and Upay payments are kept for the retention period required under the rules applicable to your region. When your account is closed, we follow the applicable data-retention requirements before removing records.
Does this policy apply to external payment sites like Nagad or Upay?
No. This policy covers only the data good11com collects and controls on this platform. Nagad and Upay operate under their own separate privacy terms. If you have a question about how those services handle your data, contact them directly.
Who do I contact if I think my account data has been mishandled?
Open the support channel after login and describe the issue with your account ID. For formal complaints, write to our policy contact address. We acknowledge every request and explain the next step. Eligibility for certain remedies depends on the applicable rules in your region.
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